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How to Reach Us

Kaukauna Utilities is your community owned and operated utility located just down the street. It is easy to contact people with the utility. We are here to serve you, our customers!

You can reach us at

777 Island Street
Kaukauna, WI 54130-7077
Phone: (920) 766-5721
Fax: (920) 766-7698
Email: kumail@ku-wi.org
Emergency Phone Number: (920) 766-5988

Business Hours: 7:30 a.m. - 4:00 p.m.

For electrical problems such as a power outage, flickering lights, downed power lines, or other problems related to electrical power service to your home or business, call us at (920) 766-5988.

For problems with water service such as a broken water main, loss of water pressure, or questions about water quality, call us at (920) 766-5988.

Are you looking to repair, upgrade or build new electric service? For scheduled service work (non-emergency), contact us at (920) 462-0222. Service days are Tuesdays and Fridays.

Diggers Hotline - (800) 242-8511

Call before you dig! Kaukauna Utilities would like to remind you that when you are planning projects that require any digging, there may be underground utilities that could be affected. Please, plan ahead and call Diggers Hotline before you dig to have utilities located and marked.

811 is a new FCC-designated national N-11 number created to help simplify contacting one-call centers across the country. This quick and efficient service will notify the appropriate utilities, who then send to the requested site to mark the approximate location of underground lines.

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